Within the last years, we have seen many of our Local Government customers discovering the need to shift their customer service operation to new and more efficient channels. Technology has the potential to help councils in deepening customer insight and reducing pressure on frontline workers by automating processes and cutting time spent on travel and paperwork.
Capita Plc, in association with LGC, has recently ran a survey revealing the extent of councils’ use of technology towards this end and the barriers preventing further innovation.
View the infographic of the survey here.
First published by LGC March in 2015 - read the full article here