Managed Voice Services

Simply put, hosted telephony replaces your PBX. Most businesses are now aware of the concept of ‘the cloud’ - paying only for the IT services you really need, as and when you need them. Business telephony, unified communications and contact centre applications are now available as a ‘utility’ service too, delivered and managed by expert providers like Updata.

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Why hosted telephony & contact centre?

Lower costs with a hosted solution:

There’s no on-site PBX or contact centre technology to purchase; no maintenance contracts and upgrade costs; no internal IT specialists or vendor technical training needed. Simply pay a per user/month fee and scale up and down as you need, rather than purchasing hardware and software licenses to accommodate an estimated maximum requirement.
 

Overhaul out-of-date technology:

Hosted solution allows you to provide your employees with up-to-date business productivity tools and customer service applications today, without internal disruption or significant capital outlay. There’s no equipment to install and no Capex. And you’ll benefit from centrally managed upgrades and a well defined technology roadmap to keep your services current.
 

Multi-site, remote working & business continuity:

Your employees can work from just about anywhere with your communications platform residing in highly resilient data centres. It’s easy to forward calls to alternative phone numbers, and your mobile phones can be configured to function like any other phone extension.

Updata can help you realise these benefits, and more.

 

Contact us today to find out how we can help you 01737 224 422